HMV picks new CRM system

HMV’s new rewards scheme, PureHMV, is using a customer relationship manager (CRM) system from EHS Brann Discovery.

Shoeboxx.co.uk creates a digital repository for receipts

Shoeboxx wants to get retailers and consumers onboard with its idea of creating a digital repository for receipts. The idea is that a customer carries a Shoeboxx card, which a retailer can swipe at its tills.

Retailers pitch for loyalty in tough times.

Future, Shoppers Stop, Westside Focus On Customer Relationship Management To Beat Slump.

Jewellery majors add regional touch to brighten sales.

LEADING jewellers are discovering the fact that it pays to play the regional card for sales to shine brighter. Players like Tanishq, Orra and Adora are all reaping dividends by tweaking their assortment and designs to suit regional tastes. Through this, they hope to grab a bigger share of the consumer’ wallets by offering a broader product range and more depth in various categories.

E-tailing for Success.

This article discusses the benefits of e-commerce as a retail option in a recessionary economy, and lists effective strategies when adopting an online medium that could result in growth for a retailer.

Future Group launches new prepaid card program for shopping

Future Group has successfully launched its new prepaid card program in Pune and Kolkata. Customers receive a discount on every load of their Prepaid Card and can use their balance to purchase merchandise across all Future Group outlets.
The program is seeing rapid adoption by consumers, driving sales lift and locking in revenue for Future Group.
Pine [...]

Online retailers are better players in Customer Service

Play.com and Amazon have topped a customer satisfaction poll to find which retailers hit the mark when it comes to customer service.
Play.com and Amazon beat high street rivals according to the survey by the National Consumer Satisfaction Index.
Out of 6,000 shoppers questioned, Play.com came top with a rating of 87 out of 100. Waitrose was [...]

Are shopping malls losing the game to stand alone stores?

They epitomise America’s consumerist society and have contributed terms like ‘mall hopping’ and ‘mall rats’ to popular lexicon. But are shopping malls in the US losing the game to stand alone stores?

THE DEVIL IS NOT REALLY IN THE RETAIL.

As we step into a new year, we are also entering a new era of business and economic environment. A new era calls for fresh thinking, exploring new scenarios and new solutions. Whether it is through deficit-financed tax cuts that will put more money in the pocket of consumers, or through vouchers that encourage people to spend immediately, we have to explore ways and means to further boost private consumption.

Roche Bros supermarkets begins roll out of Modiv Medias DeliVision

Modiv Media has announced that Roche Bros Supermarkets has commenced the roll out of Modiv DeliVision following a successful pilot test in its Westwood, Massachusetts store.
Modiv Media said that the roll out began December 2008 with a second DeliVision launch in the West Roxbury, Massachusetts location. Overall, nearly 400 stores in 10 states, including Stop [...]